Job Description

GRCC Student Financial Services is responsible for all College cash and the billing and collection of over $55 million in tuition and fees annually. The Customer Service Specialist is the first point of contact for students, parents, staff and community customers with Student Financial Services. This position supports all of the student services activities related to student financials including but not limited to tuition collection, third party payments, Raider Card activity and disbursement of financial aid. This individual will complete the necessary requirements to assure that students are successful in navigating the options for financing their college education at GRCC.

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Requisition ID: 668
Position Number: 00001905
Employee Group: APSS
Schedule: 40 hours/52 weeks, 8:00 AM - 5:00 PM
Compensation: Level A, $19.83 hour
Benefits: Full-time
Reports to: Student Financials Functional Analyst
Posting Opens: 12/17/2024
Posting Closes: 01/10/2025

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ESSENTIAL FUNCTIONS

• Create and utilize existing reports within Nelnet and PeopleSoft to identify students who have unresolved payment plan balances. Place service indicators and communicate with students.
• Complete the batch refunds process, coordinate with Bank Mobile to disburse refunds to students according to their selected preference in a timely manner and maintain necessary records. Run reports to identify students who errored out of the batch process and determine appropriate action.
• Post, disburse and refund various grants awarded to GRCC. Maintain record of refunds, document procedure and provide reports as needed.
• Receive and process Alternative Loans received from Financial Aid. Disbursing funds to the students account or directly to the student. Verifying enrollment and coordinating with Financial Aid to return funds when necessary.
• Receive payments from third parties for outstanding scholarships, post payments to student accounts, monitor enrollment and return monies if not used. Scan scholarship into ImageNow and maintain records of scholarships received.
• Create a bookstore list for students with excess scholarship funds to allow them to charge books and supplies.
• Audit student accounts with excess prepaid scholarships funds to determine whether funds can be disbursed to students, rolled over to next semester or need to be returned to the foundation per the scholarship stipulations.
• Responsible for all facets of Amazon billing. Navigating Amazon portal which includes but is not limited to collecting vouchers, collecting and maintaining a record of FERPA agreements uploaded to the portal, linking to third party contracts, billing Amazon for each student individually and posting all Amazon third party payments. Coordinating with Student Records and Enrollment to have enrollment verification completed for these students per their voucher. Providing reports as needed.
• Ensure process documentation is up to date and create documentation for any new processes owned by this position.
• Provide exceptional customer service when assisting students on the phone and in person with all areas of student finance.
• Assist in patch testing for updates to the Campus Wide Information System.
• Assist Collections Specialist as needed.
• Proficient computer skills in Microsoft Office (MS word and Excel); Campus Wide Information System (CWIS), GMAIL and Image Now.
• Must be able to use multifunctional printer/copier/scanner devices.
• Receive student payments, post to the appropriate student accounts and prepare receipts.
• Maintain and balance individual cash drawers. Run daily cash report, balance tender to report, reconcile discrepancies and deliver to Head Cashier.
• Ability to perform daily routine and unexpected duties with minimum supervision.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned

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JOB SPECIFICATIONS

Educational Credentials

• Associate's degree (preferably accounting) or comparable combination of relevant education and experience

Work Experience

• Minimum two years or more experience in accounting or comparable work required
• Minimum two years or more customer service experience (preferably in higher education setting) preferred

Skills

• Information and Data Processing
• Teamwork
• Communication
• Responsibility
• Adaptability
• Accuracy

Physical Demands

• Ability to lift 25 pounds
• Ability to sit for long periods of time

Mental Demands

• Must be proficient in verbal, written and interpersonal communication skills to work effectively with diverse populations, including, but not limited to, the homeless population
• Ability to function cooperatively as a team member in a multi-person customer service setting
• Ability to work under pressure in a fast-paced environment and possess mature judgment

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Ability to work in a high traffic, indoor office environment
• Travel to offsite locations may be required

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BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan.

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NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/SupportProfessional

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HIRING PROCESS

• GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

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NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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