Job Description

Technical Analyst

DevOps Application, Rose Hill

Fordham University

 

Fordham University has an excellent reputation as a dynamic institution located in New York City.  Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools. 

 

• Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
• We offer tuition remission for employees and their dependents 
• A generous employer match towards a 403(b) retirement plan.
• As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
• As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.  
• University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

 

Hybrid Policy:       

Please review the Hybrid Policy here.

https://www.fordham.edu/human-resources/policies-guides-and-agreements/hybridremote-work-policy-for-administrators/

 

Position Summary

Reporting to the Assistant Director, Enterprise Applications, the Technical Analyst/Manager analyzes operational units’ processes, procedures, and policies and suggests modifications in line with strategic and operational goals.

 

This position assesses business models and integrates them with technology, manages and facilitates the implementation of new applications as well as new functionality on existing applications, and serves as subject matter expert in the business and the applications that support it.

 

This position may require occasional evening, weekend, and holiday hours.

 

Essential Functions        

• Manages and facilitates the implementation of new applications as well as new functionality on existing applications for multiple business units.
• Helps define IT infrastructure strategy, architecture, and processes.
• Interprets business rules and requisites, then translates these to functional technical system/service requirements.
• Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Assesses vendors and develops test strategies for new systems and services, acting as subject matter expert for multiple business units and applications.
• Manages user identity lifecycle, including onboarding, offboarding, and account updates.
• Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and evaluates user requests.

 

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

         

Required Qualifications: Education and Experience        

• Bachelor’s degree and a minimum of four years experience in IT support or an equivalent combination of education and experience

 

Required Qualifications: Knowledge and Skills     

• Knowledge of all Ellucian ERP Products (Banner, DegreeWorks, ISSM, ILP) as well as StarRez, Evisions, and ISSM.
• Knowledge of Google Suite, MS Office Suite (Windows, Excel, Word, PowerPoint, Project, Visio).
• Excellent analytical, problem-solving, and technical skills.
• Excellent communication and customer service skills.
• Demonstrated ability to manage own work and outcomes independently.
• Knowledge of IT practices and procedures.
• Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

 

Preferred Qualifications 

• Understanding of the technical, business and cultural environment of higher education

 

Minimum Starting Salary: $100,000

 

Maximum Starting Salary: $120,000

 

Note: Salary is commensurate with qualifications, experience, and skills.

                   

START DATE: ASAP

 

APPLY HERE: https://careers.fordham.edu/postings/8579

 

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools.  It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. 

 

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

 

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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