Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you'll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary:

Internalizes and executes the staffing strategy of all Americas Leadership Solutions Partners (LSPs), On-Call Facilitators (OCFs), and Coaches. Processes and synthesizes required specifications of every stage of CCL engagement with clients, from initial contact to delivery and follow-up. In partnership with the Manager, Client Solutions Resourcing and other members of the scheduling team, ensures the effective and efficient deployment of all Client Solutions colleagues to maximize client outcomes, maximize resource stewardship, and minimize incremental cost. Responsible for accurate, sensitive, nuanced written and verbal communication with enterprise-wide stakeholders. As part of the Client Solutions Talent team, provides additional operational support.

Key interdependencies include Sales, Operations, EMEA and APAC colleagues, Marketing, and Portfolio. This role executes strategy, is a point of daily, high-volume OneCCL integration, and has a high consequence of error.

This position offers a flexible hybrid work arrangement and requires candidates to be based within a commutable distance to our US campuses located in Greensboro, North Carolina; San Diego, California; or Colorado Springs, Colorado.

Principal Duties & Responsibilities:

• Receives and synthesizes required specifications of every GM-Americas engagement with clients. Follows up to secure detail critical for successful talent selection.
• Cross-checks required dates and times with Client Solutions talent to determine full breadth of available pool
• Maintains knowledge of LSP, OCF, and Coaching resources, as well as CCL's full portfolio to match opportunities with the right resource.
• Communicates opportunities to LSPs, On-Call Facilitators (OCFs), and/or Coaches to determine availability and confirm assignments. Communication reflects CCL brand and invites full engagement of the resource.
• Schedules the selected talent and communicates the assignment to stakeholders with urgency and precision
• Monitors OE fill rates, cancellation windows, and releases resources as needed to minimize incremental costs.
• Updates and maintains a master list of all current assignments that is accurate, accessible, and follows staffing strategy and calendaring protocol.
• Compiles and synthesizes utilization, cost, and evaluative data to inform strategy and daily execution
• Works with the Manager, Client Solutions Resourcing and other group leaders to:
  • Create and execute staffing and development strategies for individual LSP, programs, clients, and affinity areas
  • Project full-time, on-call, and coach capacity and capabilities (a) for budgeting purposes and (b) required to execute CCL strategy.
  • Inform hiring needs, including identification of collective strengths and capability/capacity gaps
  • Create and support execution of onboarding and professional development for the Client Solutions resources.

• Creates and sends out Work Assignment Sheets (WAS) and Independent Contractor Purchase Orders (PO's) in accordance with the specifications given by the Implementation Manager. Accuracy and timeliness are paramount.
• Deploys CCL's Dynamics 365 and CCL Access for scheduling and reporting.
• Ensures all talent assignments and documentation adheres to HR and legal policies and procedures.
• Stays current with and adheres to adjunct policies and procedures.
• Compiles and processes data and provides reports as needed.
• Backs up other Resource Associates, when needed and supports new team members in onboarding.

Specific Knowledge, Skills and Abilities Required:

1. Learning Agility: Willingness to learn from experience; growth mindset; pursues, responds to and uses feedback; focuses on what is possible, removes barriers, is persistent, focused, patient, and respectful even during stressful situations.
2. Client Focus: Views their work through the client's lens to ensure the best possible outcome for our clients; bias for action; commitment to service; demonstrate determination, drive, energy, and urgency to maintain commitments and deliver results.
3. Business & Financial Acumen: Understands business operations within the organization and the competitive environment; financial acumen, awareness, and knowledge of how actions impact the bottom line; ability to focus on the key objectives and outcomes specific to their role and the overall business
4. Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation; is accountable for the results of their actions (good or bad); take ownership to shows others that they can trust you to do the right thing.
5. Digital Skills: Use information in various digital formats effectively and efficiently to perform job tasks;
6. Decision Making: Timely, data driven, decision making with limited information, emergent variables and competing requirements.
7. Discretion: Ability to exercise complete confidentiality; sensitive talent management information access

Education

• Bachelor's Degree or equivalent work experience required.

Experience/Work Background

• Requires a minimum of 2 years prior experience in an operations or high level administrative role.
• Excellent working knowledge of technology and software applications including Outlook, Word, Excel, PowerPoint, Dynamics, D365, Microsoft Teams and more.
• Excellent verbal and written skills.

Pay and Benefits

• The hiring range for this role is $20.00 to $23.50 Hourly. Offer will be commensurate with relevant qualifications and professional experience.
• This position offers a flexible hybrid work arrangement and requires candidates to be based within a commutable distance to one of our three US campuses located in Greensboro, North Carolina, San Diego, California; or Colorado Springs, Colorado.
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels