UC San Diego Health is a Magnet designated organization, which is a prestigious recognition that applies to only 10% of all US hospitals. Magnet is the "gold standard" for nursing excellence and is based on strengths in five key areas, which include transformational leadership, structural empowerment, exemplary professional practice, new knowledge, innovation and improvements and empirical outcomes. UC San Diego Health has held its Magnet status since 2011.

This position will be responsible for leading and managing a team of hybrid remote nurses performing triage and care navigation by providing guidance, support, and feedback. This position involves managing day to day operations, ensuring quality patient care, and promoting a positive team culture. Other responsibilities include but are not limited to, developing/implementing policies and procedures for efficient triage processes, collaborating with Providers and other clinical team members to coordinate care, monitoring team performance and implementing strategies for continuous improvement, and ensuring compliance with regulatory standards.

Key Responsibilities:

• Supervises and facilitates the flow of patient care activities and coordination of the interdisciplinary clinical staff for assigned clinics / centers.
• Assures quality care and compliance with internal policy, external regulations and accepted practices across the continuum of care. May also supervise the fiscal and administrative operations.
• Supervises the quality of employees meeting patient service standards and coordinates the clinic patient care services, resolves system issues, advises on work methods, manages scheduling based on patient census, and ensures compliance with internal procedures and external regulations. Mentors staff to communicate with patients regarding their conditions, treatments, and concerns.
• Evaluates subordinate staff and participates in decision-making on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters. Evaluates the competencies of clinical staff, according to scope of practice for the position.
• Assures completion of orientation and training of all patient care staff. Identifies and implements department specific educational opportunities for staff in collaboration with ambulatory administration. * Assure work is performed in adherence to patient service standards, internal policies, external regulations, and quality / quantity expectations.
• Serves as a resource to clinic staff / Directors on patient care issues, new policies, and technology. Keeps staff informed of changes and resolves escalated issues. Recommends internal policies and procedures for quality improvement within the practice(s). May serves as a resource to staff for instructing patients on chronic diseases and self-care management, and with diagnostic and therapeutic procedures and treatments.
• Participates in the performance of routine audits, accreditation, and licensing inspection readiness activities. Monitors services provided by support departments and collaborates to improve utilization and efficiency.
• Promotes a climate of effective teamwork, communication, and collaboration. Communicates regularly with management on practice activities and on pertinent operational or human resources issues.
• Encourages and assists staff in meeting professional goals using standard practice evaluation tools to identify areas for growth. Consults with clinical leaders and educators on developing, implementing, and evaluating strategies for performance improvement.
• Monitors and ensures that fiscal and material resources are managed according to budgetary parameters across assigned clinic(s) or center(s). Understands unit financial goals and educates staff of cost-containment strategies. Maintains unit expenses within budget.
• Other duties as assigned.

• A Bachelor's Degree in Nursing (BSN). Will consider candidates who are currently enrolled in a BSN or higher nursing degree program.
• Registered Nurse (RN) issued by the state of California.
• BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.
• A minimum of five (5) or more years of relevant experience.
• Must have five years of direct supervisory experience.
• Experience and proven success in clinic/center management, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Broad knowledge of patient population served and the requirements for the delivery of services.
• Recent ambulatory clinic triage experience.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Exceptional teamwork competencies.
• Excellent leadership skills.

• Bachelor's Degree in Nursing or equivalent combination of experience/training.
• MSN.
• Plastic and Reconstructive Surgery experience.
• Gender Health experience.
• Epic.
• Supervisory experience in an ambulatory clinic.
• Academic healthcare experience.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Must be able to provide coverage for clinical staff as needed.