The Door Access Control Technician is responsible for the installation, repair, and routine or emergency maintenance of building access control, security devices, door/lock hardware, and POS devices. Estimate new jobs and provide feedback to customers. Keep and maintain an accurate inventory of equipment used for J-Card installations. Create and update door access plans and door permission schedules. Participate in the on-call rotation to provide support for the campus-wide access-control system.

Essential Job Function 

• Install, test, and maintain the functionality of all field devices related to the Transact and S2 access control systems.

• Monitor over 1500 access control readers and their security downloads.

• Perform routine troubleshooting and maintenance tasks on the Transact/S2 equipment and electrified door hardware including but not limited to strike, electric hinges, rex sensors, ADA operators, door contacts, and maglocks.

• Coordinate door access and lock problems with Facilities and the Lock Shop.

• Work closely with the outside contractor for cabling and hardware installations.

• Communicate with IT@ Mt. Washington and Transact Support to resolve equipment and software issues. Test and support system upgrades.

• Coordinate with the JHU Networking (HITS) for correct cable management, labeling, and IP addresses and to troubleshoot J-Card network issues.

• Obtain static IP addresses for all controllers and POS devices and submit them to Central IT for network monitoring.

• Create new merchants, set up access levels, update door permission schedules, and create necessary holiday schedules for events and university closings.

• Travel to offsite locations for servicing door access devices at Eastern, Peabody, SOE, and Hopkins Bloomberg Center in DC.

• Create and resolve JIRAs (project management tools) as needed with IT@ Mt. Washington.

• Maintain an accurate inventory of Transact equipment by keeping track of all devices and hardware used in J-Card installations. Update device location spreadsheets to be used in the J-Card Cost Allocation and perform quarterly audits.

• Open cases with the vendor for broken hardware, ship out, track status, and log back into inventory when complete.

• Serve as technical advisor to management on the evaluation and effectiveness of existing technologies currently being used by the card office. Offer suggestions on alternatives that would increase service, reduce cost, and streamline operations.

Project Management/Installation

• Meet with customers, gather requirements, and assist in providing system design services.
• Formulate and define the scope for new installations. Provide estimates on a timely basis. Start and end jobs in the agreed-upon timeframe.

• Request IP addresses and set up network nodes/mercury panels in the IT closets.

• Work with the space owners to define access control needs. Set up doors and permissions on the agreed-upon scheduling.

• Set up users and assign access in Transact.

• Perform installation closeouts with the budget analyst.

• Document all door information.

• Cultivate effective working relationships with academic departments, Security, Schools, Facilities, Design & Construction, Consultants, Contractors, and the IT staff at Homewood and Mt. Washington.

Daily Administration

• Stop and start Host Monitor as needed.
• Check in daily with the contractor for job status updates and assistance.
• Refresh controllers as needed.
• Resolve system error messages.
• Review the Denied Transaction Report and follow up on errors.
• Respond to service requests for maintenance and support.
• Routine maintenance on door hardware to ensure proper functionality.
• Provide coverage to the card production office when needed.
• Other duties as assigned.

Special Knowledge, Skills, and Abilities

• Strong customer service skills with good written and verbal communication skills.
• Ability to express technical issues to a host of audiences.
• Excellent skills in planning and organizing with attention to detail.
• Strong technical skills in networking and basic knowledge of electricity.

• Working knowledge of Microsoft Office.
• Must be able to work with a wide range of personality types in a variety of business situations.

Licensure, Certification, Registration

• Security project lead experience and certifications in access control preferred. 
• Transact and S2 certifications are to be obtained during the probationary period.

• Two years of college coursework required, preferably IT/electrical related.
• Two years of related experience, including some help desk experience.

• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Classified Title: Sr. Technical Support Analyst 
Role/Level/Range: ATO 37.5/03/OG  
Starting Salary Range: $24.25 - $42.50 HRLY ($70,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon - Fri / 08:30am - 5:00pm 
Exempt Status: Non-Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​ID Card Services  
Personnel area: University Student Services