Accepting Applications until Filled

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative affordable housing and employment readiness services.

Job Summary

This position requires solid people skills, a preference for collaboration, and the ability to apply broad experience and wide-ranging technology skills to a fully online technology environment of 200+ users in 33 metro area locations. The job is well-suited for an IT generalist to provide both onsite and remote technical support, monitor day-to-day operations, and collaborate with the rest of the department and our managed services providers to maintain and improve the technologies used by PPL to carry out its mission. Apply your professional expertise, judgment, and opinion to improve the efficiency and effectiveness of PPL’s work.

Essential Duties and Responsibilities:

• Provide Level 1 and 2 technical support to staff via our ticketing system, phone, and remote support tools. Troubleshoot a wide variety of issues with technology, including hardware, software, printing, networking, AV systems, email, and Microsoft 365 platforms (40%)
• Prepare, deploy, and track Windows computers, managed iPhones, and other hardware (20%)
• Assist with basic administration tasks in Microsoft 365 and Zoom phone system (10%)
• Conduct IT onboarding and offboarding of PPL employees and provide basic technical training (10%)
• Develop and maintain technology systems and process documentation in collaboration with the rest of the IT staff (10%)

• Assist staff with file management in SharePoint and OneDrive (5%)
• Collaborate with and escalate issues to other IT staff and third-party vendors (5%)
• Perform other work and assignments as needed.

Supervisory Responsibilities: This position has no supervisory responsibilities

Minimum Qualifications :

• 1.5 years experience providing technical support for Windows/Microsoft 365, an office environment, and remote users.
• Experience using an IT support ticketing system experience (e.g., Halo, TDX, Freshservice, ConnectWise)
• Solid troubleshooting and teamwork skills
• Excellent communication skills
• Customer service mentality
• Ability to deal with competing priorities and time-sensitive issues
• Own and operate a motor vehicle; must have current driver’s license and auto insurance

Preferred Qualifications :

• Knowledge and experience using and supporting SharePoint Online
• College degree and/or vocational school experience in any field
• Microsoft certifications and willingness to work toward further certifications
• More than (2)years of experience with Microsoft 365 (Outlook, Teams, OneDrive, Active Directory/Entra ID)
• Basic understanding of:
  
  • Network monitoring and troubleshooting
  • Information security
  • PC setup/configuration/troubleshooting/repairs

Education and/or Experience:

• 1.5 years of information technology experience required
• High school diploma or equivalent
• Two years of customer service experience

Salary: $55,000-$65,000 Yr., DOQ

PPL's work structure has evolved into a Hybrid Model where available, striking a balance between on-site presence at the office or satellite locations and remote work from home based on the program's needs. Working with your supervisor to find the right balance for your team will evolve over time.

Benefits Based on Eligibility: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.

How to Apply:

Qualified candidates can apply online. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. Include a cover letter and resume.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve, those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employees to discuss potential accommodations with the employer.