Reception Assistant (Part-time) Staff Pool
Job Description
- Answer and transfer telephone calls, handling multiple lines;
- Expedite phone calls by giving clear, concise, specific information;
- Provide excellent customer service to all callers and visitors;
- Provide current and correct information to visitors and callers;
- Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department;
- Greet visitors and directs them to appropriate personnel or department; and
- Maintain and update phone list for college offices and departments.
QUALIFICATIONS
- Excellent communication skills, including phone skills;
- Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
- Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
- Ability to listen and to understand oral communication;
- Customer service skills; and
- Neat personal appearance.
The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 100,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
You will find a collaborative, collegial atmosphere at HCC; one in which you will receive strong support at the highest levels of administration. Our leaders foster a positive work environment through empowerment of team members and direct reports.
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
EEO Statement
Houston Community College does not discriminate on the basis of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity
PO Box 667517
Houston TX, 77266
713 718.8271 or Institutional.Equity@hccs.edu*Please mention you saw this ad on LGBTInHigherEducation.*
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